Maidene IT
Technology support for Maidene households
You will sign in to (or create) your Maidene account first.
Support
Sign-in and account access help
Recover access to email, banking, and household accounts with you present; we never ask for your passwords.
Remote or on site · Request
Computer, phone, and printer support
Diagnose and fix slow computers, phones, tablets, printers, and smart-home devices.
Remote or on site · Request
Remote support session
A scheduled screen-sharing session that you start and can end at any time.
Remote · Request
On-site technician visit
A technician visit for anything not listed, scoped with you before work starts.
On site · Request
Networks
Wi-Fi and home network setup
Router, mesh Wi-Fi, and network setup or repair, with coverage tested room by room.
On site · Request
Cameras and recording
Security camera installation
Survey, mount, and configure cameras and a local recorder, with recording tested before we leave.
On site · Request
Camera maintenance and connectivity
Fix offline cameras, update firmware, clean lenses, and re-test recording.
Remote or on site · Request
Network video recorder (NVR) installation
Install a dedicated recorder with storage sized to your cameras and retention needs.
On site · Request
Authorized video retrieval
Help locating and exporting footage you are authorized to access, with a record of every export.
Remote or on site · Request
Storage
Video storage and retention setup
Install and monitor recording drives and set retention you have approved in writing.
On site · Request
Managed plans
Managed IT and maintenance plan
Scheduled check-ups, updates, and health monitoring for your devices and cameras.
Remote or on site · Request
1. Request
Describe what you need in your account. Nothing is booked or charged yet.
2. Scope and schedule
We confirm the work and price with you, then schedule a technician or a remote session.
3. Done and recorded
The technician records the work and tests performed. You see it in your account, with any recommendations.
Installing cameras? Read how we handle recording, storage, and privacy before you request a survey.